Privacy Policy

1. Information We Collect

When you use HouseWell, we collect information you provide directly to us:

• Account information: name, email address, and password when you register
• Home profile data: address, year built, home type, and system details you enter
• Task and maintenance history: tasks you create, complete, or snooze
• Documents you upload to the Document Vault
• Usage data: pages visited, features used, and actions taken in the app

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize the HouseWell service, including your maintenance calendar and home health score
• Send you monthly email digests and task reminders (if you opt in)
• Auto-fill your home profile using publicly available property records
• Improve our product, fix bugs, and develop new features
• Respond to your support requests and communicate with you about your account
• Process payments and manage your subscription

3. Information Sharing

We do not sell your personal information. We share your information only in these limited circumstances:

• Service providers: We use Stripe for payment processing and AWS for infrastructure. These providers have their own privacy policies.
• Legal requirements: We may disclose information if required by law or to protect the rights of HouseWell or its users.
• Business transfers: If HouseWell is acquired or merges with another company, your information may be transferred as part of that transaction.

4. Data Security

We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your data. Passwords are hashed using bcrypt and are never stored in plain text. Access to production systems is restricted to authorized personnel only.

5. Data Retention

We retain your data for as long as your account is active. You may delete your account at any time from the Settings page, which will permanently remove your profile, homes, tasks, and uploaded documents within 30 days.

6. Your Rights

You have the right to:

• Access and download a copy of your data
• Correct inaccurate information in your account
• Delete your account and all associated data
• Opt out of marketing emails at any time

7. Cookies

We use a single session cookie (sid) to keep you signed in. We do not use advertising cookies or third-party tracking pixels.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@housewell.app.